Purpose & Policy

The Dial-A-Ride Transportation Program is administered and operated by the Madison Senior Center.

Tuesdays: 9:30 a.m. - 3:00 p.m.
Wednesdays: 8:30 a.m. - 4:00 p.m.
Fridays: 8:30 a.m. - 4:00 p.m.

(203) 245-5695 or (203) 245-5627

Transportation for Madison residents age 60 or older and disabled Madison residents over the age 18 having certification of a medical disability. Rides are given in a 14 town region for medical appointments, and personal business on a first come first served basis, so please call early as we are often booked several days in advance.

Eligible Riders

Madison residents; age 60 or older or disabled Madison residents over the age 18 having certification of a medical disability or disabled are eligible to use Dial-A-Ride. Persons with medical restrictions need to submit proof of disability to the Senior Center. Those not sufficiently alert, ambulatory, or a in wheelchair need to be accompanied by an aide. New Riders are required to file emergency contact information with the Senior Center.

Priority Use of Rides

Medical appointments take precedence with scheduling, remaining trips are scheduled on a first-come, first-served basis. We reserve the right to refer passengers to other services and to limit the number of rides an individual may receive to best serve the majority.

Obtaining Service

To request a ride, please call 203-245-5627 between 8:30 a.m. and 4 p.m., a minimum of 2 business days in advance for any reservation. Due the popularity of this service, same-day appointments or appointments requested one day in advance cannot be accommodated. Please prepared to provide the following information when making a reservation:

  • Full name
  • Address
  • Telephone number
  • Appointment time
  • Destination address and phone number
  • Length of appointment

If the times requested cannot be accommodated in the schedule, you will be notified. The rider can either accept a revised time or cancel the request and make other arrangements.

 Ride Cancellations

The number to call to cancel a Dial-A-Ride is (203) 245-5627 Riders are responsible for calling as soon as possible to cancel pick up or return trips.

Special Conditions of Service

Driveways must be passable and safe if the rider is to be picked up at the door. The driver will drop off riders as close to their destination as possible, using public roads.

Drivers will not leave the bus to look for riders. Please be ready for pick up 10 minutes prior to the scheduled time. All passengers are required to use seat belts, there is no exception to this rule. Drivers may not make unscheduled stops which may delay arrival at the next scheduled stop.

If you need assistance, you must provide your own companion or aide. (Example: A person who walks unsteady or someone in a wheelchair.) The aide must be identified as a rider when the reservation is made.

Title VI Statement of Policy

Madison Senior Services is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities - the delivery of equitable and accessible transportation services. Madison Senior Services recognizes its responsibilities to the communities in which it operates and to the society it serves. It is Madison Senior Service’s policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits.

Toward this end, it is Madison Senior Service’s objective to:

  1. Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin;
  2. Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
  3. Promote the full and fair participation of all affected populations in transportation decision making;
  4. Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations;
  5. Ensure meaningful access to programs and activities by persons with limited English proficiency.